FAQ'S

1. Where are we based?

We are based in Delhi, India. We are a completely an online platform and we don’t have any physical store yet.

 

2. Do you take requests for customization of products?

Yes, our personalised products allow for customization with Text / Name / Initials printing on request. You can select the personalisation option on our website while placing an order or you can email us your requirements at soiree@soarweddings.com

 

 

B. ORDER PLACEMENT

 1. How do I place an order on your website?

• Once you decide on making a purchase, click on the product you are willing to order.
• For a personalised product, add your personalisation details that you want to be printed on your product.
• Click on the “Add to Cart” button once you have selected the quantity you would like to order.
• There’ll be a slide-in window at the right-hand side with your order total and a “Checkout” button.
• Click on the checkout button to proceed with payment and delivery details.

 

 

 2. I have a promo code, how do I apply it?

You can apply discount promo code on the shipping page on the right-hand side tab. The shipping page appears after you have filled in customer shipping information. 

 

 3. I have placed my order what happens next?

• Once you have successfully placed your order on our website, you will receive a confirmation email from soireebysoar.com
• We will then start making your order, from our warehouse and keep you informed at every step with regards to the delivery of the same.
• Your item is packed securely and handed over to our trusted delivery partners.
• Then, your item is shipped to your location.
• You will receive a tracking ID from us to be entered on our courier partner website which is carrying your order.
• You can track your order with the tracking ID until it’s delivered.

 

 

C. PAYMENT

1. What Payment methods are accepted at your website ?

 We accept all major credit and debit cards. We also support the following modes of payments :

• Net banking
• UPI
• EMI
• Wallets- Freecharge, Mobikwik, JioMoney, Paytm
  

 

2. Is it safe to shop at soireebysoar.com using my Debit / Credit card? 

To ensure a safe, private and secure shopping experience with us, all credit card, debit card and net banking transactions are processed using a secure encrypted connection to keep your transactional details confidential at all times.

3. What happens if my Debit / Credit card has been compromised while making a payment online?

We do not collect or store your card information with us. If you suspect any unauthorized behavior on your card, then please report this to your bank immediately.

• I am concerned about the security aspects related to typing out my credit card number online.
• Please be assured that we do not receive/ store your complete card details. When you enter the card details you are redirected to a secure payment site.
• Your card issuing bank authorizes or rejects the transaction, based on which we process or reject the order. At no point do we receive/store your card details.
• Please be assured that we do not receive/ store your complete card details. When you enter the card details you are redirected to a secure payment site.
• Your card issuing bank authorizes or rejects the transaction, based on which we process or reject the order. At no point do we receive/store your card details.
• Please be assured that we do not receive/ store your complete card details. When you enter the card details you are redirected to a secure payment site.
• Your card issuing bank authorizes or rejects the transaction, based on which we process or reject the order. At no point do we receive/store your card details

 

Please be assured that we do not receive or store your complete card details with us. When you enter the card details, you are redirected to a secure payment site. Your card issuing bank authorizes or rejects the transaction, based on which we process or reject the order. At no point do we receive or store your card details.

 

D. SHIPPING & DELIVERY

1. What are the shipping charges I need to pay ?

Shipping within Delhi is Rs. 100 and shipping pan-India is Rs. 200.

2. I need my order urgently. Can you deliver it?

Please write to us on our customer care +91 9971110830 or email us soiree@soarweddings.com about your urgent needs and we would let you know if your order can be processed and made for express delivery.

3. What happens if I am not available when you deliver my order?

Our delivery service providers will make three attempts to deliver before the product will be returned to our warehouse. If a customer is not present when our delivery service provider attempts to deliver the order, three more attempts are made automatically and after that the product us returned to our warehouse.

4. What if I receive a damaged product?

Refunds for Faulty Products: In the unlikely event that your stationery arrives damaged or with a printing error, please contact us within one week of receiving your order. We will work with you to rectify the issue, which may include reprinting your stationery or offering a partial or full refund. You can raise a complaint within 24 hours of delivery and place your replacement request to soiree@soarweddings.com or WhatsApp at +919971110830. We will work with you to rectify the issue, which may include reprinting your stationery or offering a partial or full refund or offering an exchange.